baji live99's Privacy Policy
The security of your personal information is our top priority. This policy explains in detail what data we collect, why we collect it, and how we keep it safe.
1. Introduction and Scope
baji live99 is an online entertainment and sports betting platform serving users in Bangladesh. By using our website and mobile application, you agree to the terms of this privacy policy. This policy applies to all registered and unregistered users in Bangladesh.
This privacy policy should be read alongside our Terms and Conditions. The Terms and Conditions set out the detailed obligations for using our services, and both documents together form the legal basis of the relationship between you and baji live99.
2. What Information We Collect
2.1 Information You Provide Directly
We collect information you provide yourself during registration, login, or when contacting us. This includes:
- Full name and date of birth
- Email address and mobile number
- Username and password
- National ID or passport number (when verification is required)
- bKash, Nagad, Rocket, or bank account details (for transactions)
2.2 Automatically Collected Information
When you use the baji live99 platform, certain information is collected automatically:
- Device type, operating system, and browser version
- IP address and approximate geographic location
- Data obtained from cookies and similar tracking technologies
- Session duration, page visit information, and click patterns
- Transaction history and gaming activity data
3. Purpose of Information Use
baji live99 uses your information only for specific and legitimate purposes. No information is used unnecessarily or for unrelated purposes.
Account Management
Information is needed for registration, login, identity verification, and account security. Age verification is also carried out to confirm the 21+ age requirement is met.
Transaction Processing
Financial information is verified to complete deposits and withdrawals. This information is essential to ensure secure transactions via bKash, Nagad, Rocket, and bank transfer.
Customer Support
Your information helps resolve issues quickly when providing 24/7 live chat and email support. Communication history is retained so it can be referenced later.
Fraud Prevention
User data is analysed to detect unusual transactions, multiple accounts, or suspicious activity. This protects the interests of all users.
Service Improvement
By analysing usage patterns, we improve the platform's speed, reliability, and experience. Log data is also analysed to identify any technical issues.
Relevant Communications
Information is used to notify you about bonus offers, new games, or important service updates. You can opt out of these communications at any time.
4. Sharing Information with Third Parties
baji live99 never sells your personal information for commercial purposes. However, in certain specific situations, sharing information with third parties may be necessary.
4.1 Service Provider Partners
Payment gateways, identity verification agencies, and technology service providers may use limited information — solely to complete the specific service. They are contractually bound to comply with our privacy standards.
4.2 Legal Obligations
Information may be provided to authorities if required by applicable law in Bangladesh or by court order. In such situations, we provide only the minimum information necessary and try to notify you in advance where possible.
4.3 Business Changes
In the event of a company merger, acquisition, or restructuring, user information may be transferred to new ownership. Users will be notified in advance in such cases, and this privacy policy will continue to apply.
5. Cookies and Tracking Technologies
Our website and application use various types of cookies and similar technologies. These help keep your browsing experience smooth and maintain service quality.
Essential Cookies
These cookies are required to maintain login sessions, carry out security checks, and support core functionality. Disabling them will prevent the service from working properly.
Analytical Cookies
These cookies are used to understand which pages are visited most and where issues arise. The data collected is aggregated and cannot be used to identify individuals.
Preference Cookies
These cookies remember your language, theme, and other personal preferences. They save you from having to reconfigure your settings on every visit.
You can control or delete cookies through your browser settings. However, this may limit the functionality of some services. For more questions about cookie management, visit our FAQ page.
6. Information Security Measures
baji live99 uses industry-standard technical and administrative measures to keep your information secure.
All data exchanged between you and our servers is encrypted with SSL.
Data is stored in secure data centres with strict controls in place to prevent unauthorised access.
Only authorised staff can access specific information needed for their designated tasks.
Systems are monitored continuously and suspicious activity is investigated immediately.
No organisation can guarantee 100% security on the internet, but we maintain the highest level of precautionary measures. Keeping your account password confidential and avoiding login from unfamiliar devices helps protect your own security.
7. Data Retention Period
baji live99 does not retain your personal information for longer than necessary. Retention periods depend on the type and purpose of the data.
- Active account data: Retained for as long as the account remains open.
- Closed account data: May be retained for up to 5 years after account closure for legal or regulatory requirements.
- Transaction records: Financial transaction records are retained for a specified period in accordance with regulatory obligations.
- Support communications: Communications with customer support are retained for a set period after the issue is resolved.
- Analytical data: Aggregated and anonymised analytical data may be retained for an extended period, but cannot be used to identify individuals.
Once the retention period ends, data is securely deleted or anonymised in a way that no longer allows individuals to be identified.
8. Your Rights and Controls
baji live99 respects users' control over their personal information. You may exercise the rights described below at any time.
Right to Access Information
You can request to know what information we hold about you. Registered users can view much of their information directly from their profile.
Right to Correct Information
If any of your personal information is incorrect, you can request a correction. Keeping accurate information is also important for secure service.
Right to Delete Information
Where there is no legal obligation, you can request that your account be closed and your information deleted. Any portion subject to legal obligations will be retained for the specified period.
Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or messages, you can unsubscribe. Communications relating to essential services will continue.
To exercise these rights or to raise a complaint, please contact us via live chat or email. We aim to resolve every request within a maximum of 30 working days.
9. Responsible Gaming and Use of Information
We believe that responsible use of information is an important tool for ensuring responsible gaming. If risky behaviour is observed in a user's playing patterns — such as a sudden large deposit or extended play at unusual hours — we may reach out to offer support.
Our Responsible Gaming Guidelines explain in detail how we use user information to help build healthy gaming habits. Information collected for this purpose is never used for commercial promotion.
10. Protection of Minors' Information
baji live99's services are exclusively for adults aged 21 and above. We do not knowingly collect information from any minor.
Age is verified at the time of registration. If a minor has registered for any reason and this comes to our attention or is reported to us, that account will be closed immediately and the associated information will be deleted. Any parent or guardian who believes their child has registered with our service may contact us directly.
11. Policy Changes and Updates
baji live99 may update this privacy policy from time to time. You will be informed in different ways depending on the nature of the changes:
- Minor changes: The updated date at the top of the page will be changed.
- Significant changes: Registered users will be notified by email or via a notice displayed at login.
- Fundamental changes: Your active consent will be obtained.
Continued use of the service after changes are published will be taken as acceptance of the updated policy. Previous versions are available upon request.
12. Contact Us
For any privacy-related questions
If you have any questions, complaints, or information-related requests regarding this policy, please contact the baji live99 support team. We are available 24/7 in both Bengali and English.
Learn More About Us
Read our about page to learn more about baji live99's services, security measures, and commitments.
Read About Us